Service Delivery & Booking Policy
How requests become confirmed sessions, how meetings are delivered, and when a service is considered complete.
Last updated: 8 October 20261. Digital service model
The Executive Desk provides professional session services rather than physical goods. Nothing is shipped or delivered by courier. Service delivery occurs through an online meeting or an approved in-person meeting.
2. Online booking flow
For standard online sessions, the customer selects an available released slot, provides the requested context, completes payment where applicable, and receives confirmation after the payment and booking state are successfully verified.
3. Physical meeting flow
Physical meetings begin with a qualification request. The request may be approved, declined, clarified or rescheduled before payment. For Bangalore and Mysore meetings, the final approved fee is set within the published range based on the requirement, timing and venue. A physical meeting is only confirmed after approval, agreed logistics and successful payment verification.
4. Confirmation
A session is confirmed only when the platform or an authorised communication clearly states that it is confirmed. A submitted request, selected slot, payment attempt or pending transaction is not by itself a confirmed booking.
5. Meeting details
Online meeting links or in-person location details are provided after confirmation. Customers are responsible for ensuring that their email and mobile contact details are accurate and accessible.
6. Timing
Online sessions use the duration displayed for the selected service unless otherwise agreed. Physical meeting duration may be marked flexible; the actual time and logistics are agreed during approval and confirmation.
7. Completion
A service is considered delivered when the confirmed session has taken place, or where the customer fails to attend a confirmed session and the applicable cancellation policy treats it as a no-show.
8. Delays and changes
Occasional changes may be required because of travel, venue, connectivity, emergency or scheduling constraints. Where The Executive Desk initiates a material change, reasonable efforts will be made to offer a suitable alternative or an applicable refund.
9. Support
Questions about confirmation, meeting details, rescheduling, service delivery or payment status can be submitted through the Contact page.