Cancellation & Refund Policy
Clear rules for rescheduling, cancellations and refunds across online and physical sessions.
Last updated: 8 October 20261. Online sessions
| When you cancel | Standard treatment |
|---|---|
| 24+ hours before the confirmed start time | Eligible for a full refund or one reschedule, subject to payment-provider processing timelines. |
| 6–24 hours before | Eligible for one reschedule. Refunds may be reduced or declined because the time was already protected. |
| Less than 6 hours before / no-show | Normally non-refundable. A discretionary reschedule may be offered in exceptional circumstances. |
2. Physical meetings
Physical meetings are request-first and may involve coordination, travel, venue or other commitments. Until a request is approved and paid, no meeting is confirmed.
| When you cancel | Standard treatment |
|---|---|
| 72+ hours before confirmed meeting | Eligible for refund less any non-recoverable third-party costs already committed and clearly attributable to the meeting. |
| 24–72 hours before | Rescheduling is preferred. Refunds may be partial after deducting non-recoverable costs and protected-time loss. |
| Less than 24 hours before / no-show | Normally non-refundable, except where required by applicable law or where The Executive Desk cancels the meeting. |
3. Cancellation by The Executive Desk
If a confirmed paid session is cancelled by The Executive Desk and a mutually acceptable reschedule cannot be arranged, the amount paid for that session will be refunded in full.
4. Rescheduling
Approved reschedules remain subject to future availability. Repeated rescheduling may be declined or treated as a cancellation where it materially disrupts protected time.
5. Refund processing
Once a refund is approved and initiated, The Executive Desk will normally submit it to the payment provider within 5–7 business days. The time taken for the amount to appear in the customer's bank account, card or payment instrument may depend on Razorpay, the issuing bank or other payment network and can take additional business days.
6. Duplicate or failed payments
If a verified duplicate charge is identified, the duplicate amount will be refunded. Failed or pending transactions are handled according to the final payment status reported by the payment provider.
7. Requesting a refund
Use the Contact page and include the booking or request reference, payment details sufficient to identify the transaction, and the reason for cancellation. Do not send full card numbers, UPI PINs, passwords or OTPs.